FAQ's | BURST YOUR THIRST

How do I register a team?

Click on the home tab and click on the orange JOIN TODAY icon. This will bring you to the Challenge Registration Setup page. If you are registering within a company/organization/community that has provided you with a Group ID, enter that in the Organization Code field. Complete the team information and click the green “Next” icon. Complete the team captain information and click the green “Next” icon. Complete the team member information and click the green “Next” icon. This will take you to the registration payment page, where you can review your registration and enter payment information and click “Submit” when completed.

What is a Group ID?

A Group ID is a code given to businesses, organizations and communities that want to sign up three or more teams as part of their business, organization or community wellness program/initiative. This Group ID gives an Administrator of the business, organization or community the ability to track the teams that sign up using the Group ID.

If you would like to learn more about setting up a Group ID for your business, organization or community, please contact Live Healthy Iowa at 888-777-8881 to speak with a LHI team member.

What is a team captain?

A team captain is the designated leader for the team, and the individual who registers a team. A team captain plays a special role in the ultimate success of the team by being proactive in finding ways to keep the team motivated and moving! Team captains have the ability to track for team members if needed through their team dashboard, and to add team members to an existing team.

What if a team member does not have access to a computer or the internet?

This person can still participate on a Live Healthy Iowa team. The team captain can report this person’s activity and/or weight loss from their own personal team captain dashboard. It will also be the responsibility of the captain to pass the weekly tips and health information on to this participant. We recommend providing this member with a printable tracking sheet (which is provided in the team captain’s toolkit).

What if 11 (or more) people want to be on my team?

No more than 10 people may be on one team. You can appoint an additional team captain and register two seperate teams. 

Do I need to register as a team, or can I be a team of one?

This challenge requires you be on a team of 2-10 people. Our team based challenges are what set us apart from other health challenges – it’s a fun and easy way to stay motivated being a part of a team!

If you are unable to find anyone to be on a team with you, we can help! Contact us at info@livehealthyiowa.org for more information.

Can I sync my FitBit or other tracking device to this account?

At this time, we do not have the syncing capabilities available. We hope to in the future.

When and how will we receive our water bottles? 

Water bottles will be shipped directly to your team captain to distribute to their team members. The shipment will be sent out after registration has officially closed a week after the challenge begins.....